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Review: MES Pest Control Ltd

WORST CUSTOMER SERVICE!! Booked pest control for mice situation. Paid £150 for 3 visits with a “guarantee until the problem’s solved”. During the first visit, Marcus says the first step is to simply find out where the mice are coming from so poison was left in potential areas to see for the next visit. He quickly took £150, my contact number and emailed a receipt and appointment reminder for the next visit. Time of the next visit, no call to say what happened. Contacted him several times and no response until he was contacted from a different number. Then when I finally got through to his phone, he didn’t apologise until I had to explain to him over and over again that he didn’t ring the contact number I gave him on the first visit, or even knock on the door at the time scheduled in the email confirmation. Apparently, their policy (his excuse for his lack of service), is that they don’t knock on doors unless the phone is answered. When I asked for a refund for the remaining service, he rudely responded that I could email but he is the boss and won’t open the email so it will probably be a waste of time. So much for the guarantee until the problem is solved. He then went on to make further degrading, insulting and assumptive comments about myself, my home, and lack of knowledge on the industry he is a apparently “a boss” in. Please save your time and energy and don’t allow a negative, unreliable, unprofessional, inconsiderate human like this in your home. I’d rather the mice in my home again than someone like that.

Reviewed by Sam Kaur on 11/02/2022

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