Smith Solicitor LLP

Reviews

• Very bad experience

  I used this solicitor firm as I was purchasing a house. I called for updates several times and was always fobbed off. Today, I received a voicemail from Nicolas Smith so I returned his call and spoke to the receptionist Liz Smith who said he was busy and would call me back. I was left another voicemail from Nicolas asking that when I called to stay on hold if he was busy. I called the office and Liz Smith answered the phone. She said he was busy so I asked to be put on hold as requested by Nicolas Smith. She responded with "Err, no you wont hold" I mentioned that Nicolas Smith asked me to hold, so she hung up on me! I called again and found Liz was very rude and had no customer service skills at all. I was then put onto Nicolas Smith who wasn't helpful at all. When I said I was thinking about going elsewhere and using a different firm, the response was "do you want to sack us?"!!!! So I did and have hired another solicitor firm to do the job. I would recommend doing your research before deciding to use a solicitor firm otherwise you will experience what I did. I will be logging a complaint with Legal Ombudsman and hope what I experienced does not happen to anyone else in future. Really disappointed with the way I was treated!! I would never treat my customers this way.

  30

  Arfan R.
  Review Date: 07/12/2011 Report review